Shipping Policy

Last Updated: 03.11.2025
Company: Esay Group LLC

1. Order Processing Time

All orders are processed within 3-4 business days after payment is confirmed.
Orders are not processed on weekends or public holidays. In the case of high volume or stock delays, processing time may be extended. Customers will be notified via email if such situations occur.

2. Estimated Shipping Time

Once shipped, the estimated delivery time is:

7–14 business days (varies by destination country, customs procedures, and carrier delays).

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, customs clearance, strikes, or any events beyond our control.

3. Shipping Costs

Shipping rates are calculated at checkout.
✅ Free standard shipping on orders over $200 USD.
Customs duties and import taxes are not included in this threshold and remain the responsibility of the customer.

4. Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, or government fees. These charges are not included in product or shipping prices and must be paid by the customer.

We cannot predict the cost of such fees, as they vary by country.

Failure to pay customs duties, taxes, or clearance fees will not constitute grounds for cancellation or refund.
If the package is returned, abandoned, or destroyed due to unpaid fees, no refund will be issued.

5. Risk of Loss / Transfer of Liability

Once an order is handed over to the shipping carrier, ownership and responsibility transfer to the customer.

We are not liable for lost, stolen, delayed, damaged, or undelivered packages after shipment has been accepted by the carrier.

Customers are required to contact the carrier directly to file claims unless shipping insurance was purchased at checkout.

6. Shipping Insurance (Optional)

Shipping insurance is optional and may be added at checkout for an additional fee.
If the customer does not purchase insurance, they accept full liability for loss, theft, damage, or non-delivery after the package is transferred to the carrier.

7. Refused, Unclaimed, or Returned Packages

If the customer:

  • refuses to accept the package,

  • fails to pay customs/import fees,

  • provides an invalid or incomplete address,

  • does not collect the parcel from the local carrier or customs office,

➡️ No refund will be issued for the order.
Return shipping fees, customs penalties, or destruction fees may also be charged to the customer.

8. Incorrect Shipping Information

Customers are responsible for entering a correct and complete shipping address.
We are not responsible for delivery issues resulting from incorrect, incomplete, or undeliverable addresses.

If a package is returned due to address error no refund will be issued.

9. Tracking Information

Once shipped, customers will receive an email with a tracking number.
Tracking information may take up to 48 hours to activate.

10. Damaged Packages

If a package arrives damaged, the customer must notify the carrier and file a claim directly unless shipping insurance was purchased.
We may assist with documentation, but we are not responsible for damage caused during transit.

11. Shipping Delays

Shipping delays due to carriers, customs inspections, holidays, or global logistic disruptions are not grounds for refunds, cancellations, or compensation.

12. Contact

For shipping support, please contact:
📧 support@goldwear.shop
🕒 Response time: 24–48 business hours